| 1. |
|
Relaxed facial expression. |
| 2. |
|
Direct (though not to the point of discomfort) eye contact. |
| 3. |
|
Open body posture. |
| 4. |
|
Minimal reinforcers (such as "I understand," "Right," "I see," etc.). |
| 5. |
|
Smiling only when appropriately reflecting mood of topic. |
| 6. |
|
Paraphrase what you're hearing to demonstrate you understand. |
| 7. |
|
Reflect content and feelings. |
| 8. |
|
Make tentative connections in what you're hearing...forming them as questions. |
| 9. |
|
Allow both negative and positive emotions to be expressed. |
| 10. |
|
Witness the other's "true self" beneath their fear and doubt. |